FAQs

You can reach us:

-on Instagram

-on TikTok

-via our Live Chat

-by phone at +357 96682127 (what's up & Viber)

-by email at info@piandfi.com.

Our customer service team is always happy to assist you with anything you need!

Absolutely Yes!

We primarily ship from Hellas. If an item is unavailable in Greece, we will fulfill the order from our partner's warehouses.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards VISA, Mastercard, Apple Pay, Google Pay, AMEX and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

- Greece and Cyprus: Orders typically arrive within 1-3 days via Box Now, our fastest shipping option.
-Europe: 1-2 weeks.
- Asia: Approximately 10 days.
- USA and Latin America: 10-15 days.
- Africa: within 10-15 days.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us at info@piandfi.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Non-Refundable Fees: 

Please note that certain fees are non-refundable. These include:

Paypal Claim fees and Payment processing fees which is arounf 2,5%-3% of the product cost

Handling expenses

Shipping costs

Unclaimed Orders:
If an order is returned to us due to the customer failing to receive or claim the order, the customer will be responsible for all non-refundable fees.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.